Billing & Payments

Helpful information and articles for Billing and Payments

Do I get a money-back guarantee?

Do I get a money-back guarantee? Yes, all of our shared hosting and reseller hosting plans are covered by our 30-day money-back guarantee so if you are not fully satisfied you will get a full refund. Please note: this is only valid for your first payment. For example, if you take advantage of our first…

What payment methods do you accept?

What payment methods do you accept? We accept 2 main payment methods for your web hosting subscription. Firstly, you can pay using your credit or debit card using our payment processor Stripe or secondly, you can pay using PayPal. Share This Article :

How long does a refund take?

How long does a refund take? The time it takes for you to receive a refund depends on which payment method you used to make the initial payment and the processing time of your bank. Below are some examples, however could be longer or shorter. PayPal Balance: Immediate PayPal Bank Account: 5-10 business days PayPal Credit Card: 5-10…

How do I cancel my services?

How do I cancel my services? You can cancel your hosting services at any through your client account. Once cancelled your hosting will automatically be terminated upon the cancellation date so it is important you have backed up any data you require before this date. You can also contact us via email at [email protected], send us…

When will I get my invoice?

When will I get my invoice? Your invoice will be sent via email 7 days before payment is due for monthly and yearly subscriptions. You can pay your invoice at any time through your client account. Please make sure your email address is up to date on your client account so that you do not…

What happens if I miss a payment?

What happens if I miss a payment? If you miss a payment, whether this is for a monthly or yearly subscription, your account will be suspended 24 hours after the missed payment. If no payment is received within 14 days, your account will be terminated from the server.

Can I change my billing schedule?

Can I change my billing schedule? Yes, you can change your billing schedule at any time within 30 days of the end of your current billing cycle. For example, you can change from monthly to yearly billing.

Do you offer a free trial?

Do you offer a free trial? No, we do not offer a free trial of our services as our experience shows us this can be abused. You can trial most of our services with zero risks by getting your first month for 50% off with the added security of our 30-day money-back guarantee.

Do you offer any discounts?

We currently offer 2 set discounts on our shared hosting and reseller hosting plans. Get 2 months free when you pay yearly on any plan*. Get 50% off your first month for any shared hosting or reseller hosting plan*. We may at our discretion offer other discounts and promotions throughout the year. *Does not include…

How do I pay with PayPal?

How do I pay with PayPal? There are 2 ways for you to pay with PayPal. First, you can choose to set up a subscription so your invoice will be paid on the due date each month automatically, either from your PayPal balance or via a payment card or bank account linked to your PayPal…

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