Shared Hosting

Helpful information and articles for Shared Hosting

How to set up a free SSL certificate?

How to set up a free SSL certificate? We use AutoSSL from Let’s Encrypt to provide you with a free SSL certificate for your websites. This means that once your domain name is propagated to the server the SSL certificate will be automatically installed on your domain so there should be no manual intervention on…

403 error after cPanel migration

403 error after cPanel migration This is a common issue, especially on WordPress websites. If you see a 403 error after you migrate a cPanel account or after you upload a backup of a website, try the following fix: Log in to your cPanel account and enter the File Manager. Check the permissions of the…

What is shared hosting?

What is shared hosting? Shared hosting is the most economical way to host your website and is used by most small personal and business website owners as it offers a managed server solution at a lower cost than purchasing your own VPS or dedicated server. Shared hosting is a form of web hosting whereby many…

How do I install applications and scripts?

How do I install applications and scripts? There are a few ways you can install applications and scripts on your cPanel account for use on your website. The 2 main manual ways are uploading files using the File Manager or by FTP or you can use the Softaculous app installer which is included free on…

Are automated backups included?

Are automated backups included? Yes, we include automatic backups with JetBackup on all cPanel accounts. We always recommend taking your own backups as we cannot always guarantee backups are available as it is a third party service. You can access the last 3 backups through your cPanel account and can download the files from the…

How to change the primary domain?

How to change the primary domain? If you would like to change the primary domain on your account you can do this by sending us the details via email, support ticket or message through our contact form. Please note: We will not be able to change the primary domain if the domain name is already on…

How do I access cPanel?

How do I access cPanel? In order to access cPanel you can log in to your client profile and click on the service you wish to access cPanel from. Under the Action menu on the left, you can see Login to cPanel. Simply click on this link and you will be logged in to your…

Resource limit is reached

Resource limit is reached If you are seeing the Resource Limit Is Reached error when trying to access your website, this means that your website is hitting one or more of your hosting packages resource limits. This could be anything from CPU, physical memory, entry processes and more. We use CloudLinux to manage server resources…

Where are your servers based?

Where are your servers based? Our servers and data centre are based in Germany in the heart of the EU.