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No response to my support ticket

No response to my support ticket We aim to respond to all support tickets and emails as quickly as possible, however, there are times when there could be a delay in responding. Please allow up to 24 hours for us to respond to your support request (we usually respond within an hour). If, after 24…

Do you offer 24/7 support?

Do you offer 24/7 support? Yes, we offer 24/7 support on all of our web hosting plans via support ticket and email. We aim to answer all support requests as quickly as possible, however, during busy times or if your query is more complex, this could lead to slight delays in getting a response.

Do you offer live chat support?

Do you offer live chat support? Generally, we do not offer live chat support as for more complex issues it is much easier t deal with this using support tickets or emails. Although our live chat is reserved for new sales enquiries, our sales agents may be able to help with some queries. If not,…

What WHMCS licences do you offer?

What WHMCS licences do you offer? Every licence we provide begins as a Starter licence which allows up to 250 client accounts. If required, you can upgrade your licence at any time. Simple contact us and we will be happy to help you with this and provide you with more information.

How will I get my WHMCS licence key?

How will I get my WHMCS licence key? If you order one of our VIP reseller hosting plans or order WHMCS as an addon, we will send your WHMCS licence key via email once this has been assigned to you. We aim to send this in a few minutes, however, this can take up to…

Can I see a cPanel demo?

Can I see a cPanel demo? We do not offer a cPanel demo for security reasons, however, you can view the official cPanel demo here – https://demo.cpanel.net:2083/login/?user=democom&pass=DemoCoA5620&locale=en We offer a number of third party extras so the look and layout of your cPanel account will be different to that of the demo.

How do I add a PHP extension?

How do I add a PHP extension? If you need to add a PHP extension on cPanel you can do this by using the Select PHP Version tool under the Software section of your cPanel account and selecting Extensions from the top menu. From here you can see a list of available PHP extensions and…

What is a primary domain?

What is a primary domain? The primary domain name is usually the domain used when you sign up for a hosting plan and is the main domain name of your cPanel account. If you sign up with the domain name example.com, this will be the primary domain on your cPanel account and will be accessible…

How to create a URL redirect in cPanel?

How to create a URL redirect in cPanel? The redirect tool in cPanel allows you to edit a domain name so that it automatically redirects to a different domain name. This can also be described as redirecting from the source URL to the target URL. This method only updates the source domains .htacess file so…

How to add all privileges to a database user?

How to add all privileges to a database user? The may be a time where you have multiple databases but only need one user to have access and privileges for each database on your cPanel account. Please follow these steps to all all privileges to a database user on cPanel: Log in to your cPanel…