All Knowledgebase Articles

How do I add a PHP extension?

How do I add a PHP extension? If you need to add a PHP extension on cPanel you can do this by using the Select PHP Version tool under the Software section of your cPanel account and selecting Extensions from the top menu. From here you can see a list of available PHP extensions and…

What is a primary domain?

What is a primary domain? The primary domain name is usually the domain used when you sign up for a hosting plan and is the main domain name of your cPanel account. If you sign up with the domain name example.com, this will be the primary domain on your cPanel account and will be accessible…

How to create a URL redirect in cPanel?

How to create a URL redirect in cPanel? The redirect tool in cPanel allows you to edit a domain name so that it automatically redirects to a different domain name. This can also be described as redirecting from the source URL to the target URL. This method only updates the source domains .htacess file so…

How to add all privileges to a database user?

How to add all privileges to a database user? The may be a time where you have multiple databases but only need one user to have access and privileges for each database on your cPanel account. Please follow these steps to all all privileges to a database user on cPanel: Log in to your cPanel…

Download a home directory backup on cPanel

Download a home directory backup on cPanel Although we offer daily backups via JetBackups for your cPanel account we always recommend taking regular backups of your website yourself. This is added security if, for whatever reason, there is a problem with JetBackup. The easiest way to do this is from your cPanel account using the…

What is a subdomain?

What is a subdomain? Subdomains are based on your primary domain and work as prefixes for your website. They are great ways to organise your website or to create sub-websites under your main website. For example, you could have a webstore and want to use a subdomain for your help section. If your domain is…