No response to my support ticket
No response to my support ticket We aim to respond to all support tickets and emails as quickly as possible, however, there are times when there could be a delay in responding. Please allow up to 24 hours for us to respond to your support request (we usually respond within an hour). If, after 24…
Do you offer 24/7 support?
Do you offer 24/7 support? Yes, we offer 24/7 support on all of our web hosting plans via support ticket and email. We aim to answer all support requests as quickly as possible, however, during busy times or if your query is more complex, this could lead to slight delays in getting a response.
Do you offer live chat support?
Do you offer live chat support? Generally, we do not offer live chat support as for more complex issues it is much easier t deal with this using support tickets or emails. Although our live chat is reserved for new sales enquiries, our sales agents may be able to help with some queries. If not,…
What WHMCS licences do you offer?
What WHMCS licences do you offer? Every licence we provide begins as a Starter licence which allows up to 250 client accounts. If required, you can upgrade your licence at any time. Simple contact us and we will be happy to help you with this and provide you with more information.
How will I get my WHMCS licence key?
How will I get my WHMCS licence key? If you order one of our VIP reseller hosting plans or order WHMCS as an addon, we will send your WHMCS licence key via email once this has been assigned to you. We aim to send this in a few minutes, however, this can take up to…
Can I see a cPanel demo?
Can I see a cPanel demo? We do not offer a cPanel demo for security reasons, however, you can view the official cPanel demo here – https://demo.cpanel.net:2083/login/?user=democom&pass=DemoCoA5620&locale=en We offer a number of third party extras so the look and layout of your cPanel account will be different to that of the demo.