All Knowledgebase Articles

Is transfer tool available on WHM?

Is transfer tool available on WHM? Unfortunately, the transfer tool is not available on WHM in our reseller hosting plans. In order to access the transfer tool, you would need full root access to WHM and cPanel and this is only available if you have your own VPS or dedicated server.

Change a hosting package in WHM

Change a hosting package in WHM There may be a time when you need to change the hosting package for a client in WHM. This could be for many reasons including upgrading/downgrading or to correct an error when setting up the account. The process to do this in WHM is very simple. The easiest way…

How to get WHMCS support?

How to get WHMCS support? If you have purchased your WHMCS licence from us either included in your plan or as an addon, you can get dedicated WHMCS support by clicking here.

Oops! Error after WHMCS update

Oops! Error after WHMCS update Sometimes you may receive an error after WHMCS update which may look something like this: Oops! Something went wrong and we couldn’t process your request. Please go back to the previous page and try again. This can happen randomly when browsing the WHMCS admin pages as sometimes something gets conflicted…

Configure WHMReseller in WHMCS

Configure WHMReseller in WHMCS If you use WHMCS as your billing software you may notice an error when setting up reseller hosting packages in WHMCS. In order to solve this issue, you need to configure WHMReseller in WHMCS correctly. To do this: Create Master and Reseller products in WHMCS as “Shared Hosting” product types. WHMCS…

Do you offer WHMCS licences?

Do you offer WHMCS licences? Yes, we have partnered with WHMCS to offer WHMCS licences to our clients. There are currently 2 ways in which you can get a WHMCS licence from us. Included in one of our VIP Reseller Hosting plans. Purchase the WHMCS addon from within your client area or during checkout. You…